SUNAV Maritime Academy
1800-120-5533 (Toll Free) | [email protected] | Tuticorin, Tamil Nadu
DG Shipping Approved
  UGC — Online Grievance Redressal System

Online Grievance Redressal System

SUNAV Maritime Academy is committed to addressing grievances of students, parents, and staff promptly and transparently. Submit your grievance below.

Response Time: 7 working days
Confidential & Secure
Track with Reference ID
Fair & Impartial Process
Lodge Your Grievance

All fields marked * are mandatory. Your details are kept strictly confidential.

Personal Information
Grievance Details
Academic / Curriculum
Faculty / Teaching
Fees / Refund
Examination / Results
Facilities / Infrastructure
Hostel / Accommodation
Admission Process
Anti-Ragging / Harassment
Certificate / Documents
Other
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Grievance Submitted Successfully!

Your reference number is:

Please save this number to track your grievance status.
A confirmation email will be sent to your registered email address.
Expected response time: 7 working days.

Grievance Officer

Principal / Director
SUNAV Maritime Academy
Tuticorin, Tamil Nadu

[email protected]

1800-120-5533 (Toll Free)

Office hours: Mon–Sat, 9 AM – 5 PM

Types of Grievances Handled
  • Academic disputes & curriculum issues
  • Faculty conduct & teaching quality
  • Fee-related concerns & refunds
  • Examination irregularities & results
  • Hostel & facility complaints
  • Anti-ragging & harassment
  • Admission & documentation issues
  • Certificate & records discrepancies
Anti-Ragging Helpline

For immediate anti-ragging concerns, please contact:

UGC Helpline:
1800-180-5522 (Toll Free)

Anti-Ragging Helpline:
1800-180-5522

antiragging.in
Track Your Grievance

Enter your grievance reference number to check the current status.

Grievance — Ref:
Submitted on:
Under Review
Grievance Received
Your grievance has been received and logged in the system.
Under Review
The Grievance Committee is currently reviewing your complaint.
Resolution / Response
Awaiting committee decision.
Closed
Grievance resolved and closed.
For further queries, contact [email protected] quoting your reference number.
Grievance Redressal Process
1
Submit Grievance

Fill the online form with accurate details. A unique reference number is generated upon submission.

2
Acknowledgement

The Grievance Officer acknowledges receipt within 2 working days via email/SMS.

3
Committee Review

The Grievance Redressal Committee examines the complaint and may call the concerned parties for a hearing.

4
Resolution

A resolution is communicated within 7 working days. The grievant is notified of the outcome.

5
Appeal

If unsatisfied, the grievant may escalate to the DG Shipping authority or UGC within 30 days of the resolution.

6
Closure

Once resolved, the grievance is formally closed and recorded. Feedback from the grievant is welcomed.

Regulatory Escalation

If the grievance is not satisfactorily resolved at the institutional level, it may be escalated to:

  • Directorate General of Shipping (DGS), Mumbai — for maritime training related issues
  • AICTE / UGC Grievance Portal — for academic/administrative grievances
  • Anti-Ragging Helpline: 1800-180-5522
Grievance Redressal Committee
  • Principal / Director (Chairperson)
  • Head of Academic Affairs
  • Student Welfare Officer
  • Faculty Representative
  • Student Representative

Committee meets every month to review pending grievances.

Key Policies
  • All grievances treated impartially
  • Complainant identity kept confidential
  • No retaliation against complainants
  • Anonymous complaints also considered
  • Records maintained for 3 years
External Links
1800-120-5533 1800-120-5533